Privacy Policy

The Data Protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.

About Us

Cass Hampton is a data controller within the meaning of the GDPR and we process personal data. The firm’s contact details are as follows:

Cass Hampton Limited

Company number: 10780073

27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

E-mail: info@casshampton.co.uk

Privacy Notice

We may amend this privacy notice from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended privacy notice.

This privacy notice outlines how we collect and process your data which is collected by Cass Hampton Limited and through our website (casshampton.co.uk). Please read this privacy notice carefully.

What type of information will we collect from you?

We collect information from our website and services provided. The number of ways this data is collected is outlined below:

Full name and contact details (including your contact number, email and postal address)
Information relating to your identity where we are required by law to collect this to comply with the Money Laundering Regulations 2017 and the Immigration Act
Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
Details about your areas of interest where we wish to send you marketing information about similar products and services
Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. [Please read our ‘Cookie Policy‘ for further details.] This may include information about your visit, including [the full Uniform Resource Locators (URL),] [clicks through to and from our site (including date and time),]
[page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),] [methods used to browse away from the page,] [third party cookies such as Facebook, Instagram, Google and Youtube] and any phone number used to call our customer service number
Other technical information, including what devices you use to connect to our App, device location data where this function is not disabled by you on your device, [the Internet protocol (IP) address used to connect your computer to the Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform
Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query
Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

On what basis can we process your information?

The legal grounds under data protection legislation for processing your personal data are as follows:

It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services
You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services
It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.
Where we need to comply with a legal obligation; or in rare circumstances
Where we need to protect your interests (or someone else’s interests); and/or
Where it is needed in the public interest or for official purposesWe will hold and use personal information about you in the following ways:

What are we going to do with your information?

To fulfil our obligations to you when providing you with our services
To share your information with others where necessary to fulfil our services for you or where acting as an agent for a third party on your behalf
To comply with our statutory and regulatory obligations, including [verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness
Communicate with you during the course of providing our services, for example with your enquiries and requests
Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future
To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us. For those marketing messages you can unsubscribe at any time
Track your use of our service including your use of our App in order to improve these
To notify you about changes to our service
To ensure that content from our site is presented in the most effective manner for you and for your computer

How long we keep your data

We will retain your data for as long as necessary to enable us to complete the required services for you aswell as holding data for any legal or accounting or reporting requirements.

How we share information

We may share your information to enable us to complete our services for you with organisations such as HMRC, previous accounting firms or our technical service providers however, we ensure your data is kept secure and used only in accordance with this notice.

Security of your data

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.

Your rights

How you can access and update your information

You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge however if we feel your request is ‘manifestly unfounded or excessive’ (for example if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. The request can be sent to The Data Protection Officer, Cass Hampton Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

How you can request erasure of your data

You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for us to process it (as explained below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

How you can withdraw your consent

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time by contacting us at;

Cass Hampton Limited

27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

info@casshampton.co.uk

020 7859 4611

How you can restrict or object to us using your data

You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.

Any queries or concerns about the way in which your data is being used can be sent to The Data Protection Officer, Cass Hampton Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

Moving your information to another organisation

In the event that we process your data by automated means where you have either provided us with consent for us to use your information or where we used the information to perform a contract with you, you have the right to request that we send to you or to another organisation, a copy of the personal data we hold about you, for example when you are dealing with a different service provider. If you would like us to move, copy, or transfer your information please let us know by email to info@casshampton.co.uk. We will respond to you within one month after assessing whether this is possible, taking into account the technical compatibility with the other organisation in question.

Complaints about the use of your personal data

If you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us. Please send any complaints to Cass Hampton Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

If you are not happy with our response, you have a right to lodge a complaint with the ICO (www.ico.org.uk).